Refund policy
DAVYN GALYDE Return & Refund Policy
Last Updated: November 3, 2026
At DAVYN GALYDE, every piece is created with purpose. Many of our products are made to order, meaning production begins specifically for your purchase.
To maintain product quality, reduce unnecessary waste, and keep our operations sustainable, we have established the following return and refund policy.
1. Returns and Exchanges
Because our apparel is made to order, we do not accept routine returns or exchanges for the following reasons:
- Ordering the incorrect size
- Change of mind after purchase
- Personal preference regarding fit, color, or style
- Accidental orders that have already entered production
We strongly encourage customers to review product descriptions, sizing charts, and order details before completing their purchase.
This policy does not affect your rights regarding defective, damaged, incorrect, or otherwise nonconforming products.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 14 days of delivery.
Email: richmond@davyngalyde.com
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and any visible damage, if available
We will review your request and work toward an appropriate resolution, which may include a replacement, refund, or another remedy.
We will cover reasonable return shipping costs when required for an approved defective or incorrect item.
The 14-day reporting period does not limit any rights you may have under applicable law.
3. Order Cancellations
Orders may be canceled only if production has not yet begun and cancellation is still possible.
Once an order enters production, cancellation requests generally cannot be accommodated.
If you need to request a cancellation, contact us as soon as possible at richmond@davyngalyde.com.
4. Refunds
Refunds are generally available for approved claims involving damaged, defective, incorrect, or otherwise nonconforming products, or where required by applicable law.
If your refund is approved, it will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process the refund.
Original shipping charges are generally nonrefundable for voluntary cancellations or other discretionary refunds, unless otherwise agreed or required by law.
5. Return Authorization
Please contact DAVYN GALYDE before shipping any product back.
If a return is necessary, we will provide instructions and an appropriate return address.
Do not send returns to the shipping address printed on your original package without authorization.
Unauthorized returns may not be processed.
6. Lost or Undelivered Packages
If your package is lost or has not arrived within the expected delivery timeframe, please contact us.
We will investigate the issue with our fulfillment and shipping partners and provide an appropriate resolution based on the circumstances and applicable law.
7. Consumer Rights
Nothing in this policy excludes, restricts, or limits any rights or remedies customers may have under applicable consumer protection laws.
8. Contact Information
For return, refund, cancellation, or order-related questions, please contact:
DAVYN GALYDE
Email: richmond@davyngalyde.com
Website: www.davyngalyde.com